Who Can Submit a Complaint?
Any consumer directly affected by a South African company or public service may create a verified account and submit a factual complaint.
What we accept
Complaints about goods, services, billing, contracts, delivery, public services and customer treatment. A parent, guardian or authorised representative may submit where they have authority to act.
What you need
- A working email address for account verification
- The organisation name, relevant dates and reference numbers
- A clear description of what happened and the fair outcome you want
- Supporting evidence such as invoices, statements, messages or photographs
What we cannot publish
Do not place identity numbers, bank details, medical records, passwords or private contact details in the public summary. Evidence is handled separately in the protected workflow.