Escalate an Unresolved Complaint
If the organisation has had a reasonable opportunity to respond, use the relevant route to prepare a complete escalation record.
Escalate with a complete record
Include your original complaint, dates, reference numbers, evidence, the organisation's response and the outcome still required. The correct external body depends on the sector.
Keep the Complaintshub record current
Record responses and outcomes in your account. A clear timeline helps an ombud or regulator understand what was tried before escalation.