Common complaints
- A claim was rejected or underpaid
- Assessment or payment is unreasonably delayed
- Policy cancellation, exclusions or premiums are disputed
Insurance Complaints in South Africa
Has your insurer rejected or delayed your claim? Put it on the public record with Complaintshub and see how to escalate to the National Financial Ombud.
What this complaint route covers
Insurance complaints commonly concern rejected or underpaid claims, unreasonable delays, policy wording, cancellations and premium disputes. First complain directly to the organisation or public body, keep every reference number and state the fair outcome you want.
Evidence to prepare
- Policy schedule and wording
- Claim number, assessor report and photographs
- The insurer's decision and correspondence
If it is not resolved
Escalate to: National Financial Ombud.
Your Complaintshub timeline and the organisation's replies can support the escalation.
How to make the complaint count
1. Set out the facts
Give dates, amounts, references and a short timeline. Separate what happened from what you assume.
2. Ask for a clear remedy
Explain whether you want a correction, refund, repair, explanation, restored service or another reasonable outcome.
3. Keep private details private
Do not put identity numbers, bank details, medical records or private contact details in the public summary.
4. Track the response
Use your account to see status changes and responses and to confirm whether the matter was resolved.
Supporting evidence remains protected. Publication follows the moderation policy, and formal rights and time limits continue to apply.