Common complaints
- A cancelled booking was not refunded
- Baggage was lost or damaged
- The booking or advertised service was not honoured
Travel and Airline Complaints in South Africa
Was your flight cancelled and the refund never paid? Submit an airline or travel complaint on Complaintshub and see which body can help you escalate.
What this complaint route covers
Complain about cancellations, refunds, baggage, bookings, accommodation and travel-service terms that were not honoured. First complain directly to the organisation or public body, keep every reference number and state the fair outcome you want.
Evidence to prepare
- Booking confirmation and itinerary
- Receipts and baggage records
- Carrier, agent or accommodation correspondence
If it is not resolved
Escalate to: Consumer Goods and Services Ombud, National Consumer Commission or the relevant aviation channel.
Your Complaintshub timeline and the organisation's replies can support the escalation.
How to make the complaint count
1. Set out the facts
Give dates, amounts, references and a short timeline. Separate what happened from what you assume.
2. Ask for a clear remedy
Explain whether you want a correction, refund, repair, explanation, restored service or another reasonable outcome.
3. Keep private details private
Do not put identity numbers, bank details, medical records or private contact details in the public summary.
4. Track the response
Use your account to see status changes and responses and to confirm whether the matter was resolved.
Supporting evidence remains protected. Publication follows the moderation policy, and formal rights and time limits continue to apply.