Common complaints
- A rental deposit was not returned
- A repair or maintenance duty was ignored
- An agent, levy or body-corporate decision is disputed
Property and Rental Complaints in South Africa
Is your landlord refusing to return your deposit? Put the complaint on record and find the right body, from the Rental Housing Tribunal to the CSOS.
What this complaint route covers
Complain about deposits, repairs, landlords, agents, sectional-title schemes and levy disputes. First complain directly to the organisation or public body, keep every reference number and state the fair outcome you want.
Evidence to prepare
- Lease or scheme documents
- Entry and exit inspection records
- Photographs, payment history and notices
If it is not resolved
Escalate to: Provincial Rental Housing Tribunal or Community Schemes Ombud Service.
Your Complaintshub timeline and the organisation's replies can support the escalation.
How to make the complaint count
1. Set out the facts
Give dates, amounts, references and a short timeline. Separate what happened from what you assume.
2. Ask for a clear remedy
Explain whether you want a correction, refund, repair, explanation, restored service or another reasonable outcome.
3. Keep private details private
Do not put identity numbers, bank details, medical records or private contact details in the public summary.
4. Track the response
Use your account to see status changes and responses and to confirm whether the matter was resolved.
Supporting evidence remains protected. Publication follows the moderation policy, and formal rights and time limits continue to apply.