Common complaints
- A defect appeared after purchase
- A repair did not resolve the fault
- A warranty or refund request was refused
Motor Vehicle Complaints in South Africa
Is your dealer ignoring a defect or a bad repair? Put your motor complaint on the public record and learn how to escalate to the Motor Industry Ombudsman.
What this complaint route covers
Use this route for dealer sales, warranties, vehicle defects, repairs and service disputes. First complain directly to the organisation or public body, keep every reference number and state the fair outcome you want.
Evidence to prepare
- Sale agreement, invoice and warranty
- Diagnostic and repair records
- Photographs and dealer correspondence
If it is not resolved
Escalate to: Motor Industry Ombudsman of South Africa.
Your Complaintshub timeline and the organisation's replies can support the escalation.
How to make the complaint count
1. Set out the facts
Give dates, amounts, references and a short timeline. Separate what happened from what you assume.
2. Ask for a clear remedy
Explain whether you want a correction, refund, repair, explanation, restored service or another reasonable outcome.
3. Keep private details private
Do not put identity numbers, bank details, medical records or private contact details in the public summary.
4. Track the response
Use your account to see status changes and responses and to confirm whether the matter was resolved.
Supporting evidence remains protected. Publication follows the moderation policy, and formal rights and time limits continue to apply.