Common complaints
- An item arrived damaged or defective
- Delivery is seriously delayed
- Repeated repairs failed or a warranty was refused
Furniture and Appliance Complaints in South Africa
Is your new fridge faulty or your couch months late? Your Consumer Protection Act rights cover both. Submit your complaint and see how to escalate it.
What this complaint route covers
This route covers faulty appliances, damaged furniture, delayed delivery, failed repairs and warranty disputes. First complain directly to the organisation or public body, keep every reference number and state the fair outcome you want.
Evidence to prepare
- Invoice, warranty and payment proof
- Delivery and repair records
- Photographs and correspondence
If it is not resolved
Escalate to: Consumer Goods and Services Ombud.
Your Complaintshub timeline and the organisation's replies can support the escalation.
How to make the complaint count
1. Set out the facts
Give dates, amounts, references and a short timeline. Separate what happened from what you assume.
2. Ask for a clear remedy
Explain whether you want a correction, refund, repair, explanation, restored service or another reasonable outcome.
3. Keep private details private
Do not put identity numbers, bank details, medical records or private contact details in the public summary.
4. Track the response
Use your account to see status changes and responses and to confirm whether the matter was resolved.
Supporting evidence remains protected. Publication follows the moderation policy, and formal rights and time limits continue to apply.