Common complaints
- A parcel is marked delivered but is missing
- Goods were damaged in transit
- Delivery is materially late or tracking is inaccurate
Courier and Delivery Complaints in South Africa
Was your parcel marked delivered but never arrived? Submit a courier complaint on Complaintshub and learn who is responsible, the store or the courier.
What this complaint route covers
Use this page for parcels that are lost, late, damaged or recorded as delivered when they were not received. First complain directly to the organisation or public body, keep every reference number and state the fair outcome you want.
Evidence to prepare
- Tracking number and order confirmation
- Photographs and delivery messages
- Claims already lodged with the seller or courier
If it is not resolved
Escalate to: Consumer Goods and Services Ombud.
Your Complaintshub timeline and the organisation's replies can support the escalation.
How to make the complaint count
1. Set out the facts
Give dates, amounts, references and a short timeline. Separate what happened from what you assume.
2. Ask for a clear remedy
Explain whether you want a correction, refund, repair, explanation, restored service or another reasonable outcome.
3. Keep private details private
Do not put identity numbers, bank details, medical records or private contact details in the public summary.
4. Track the response
Use your account to see status changes and responses and to confirm whether the matter was resolved.
Supporting evidence remains protected. Publication follows the moderation policy, and formal rights and time limits continue to apply.