Common complaints
- A service is repeatedly late or cancelled
- A ticket or refund is disputed
- Safety, conduct or accessibility is inadequate
Public Transport Complaints in South Africa
Are trains and buses on your route late, cancelled or unsafe? Put the problem on the public record and see where to escalate a public transport complaint.
What this complaint route covers
Complain about train, bus and other public-transport services, including cancellations, refunds, safety and accessibility. First complain directly to the organisation or public body, keep every reference number and state the fair outcome you want.
Evidence to prepare
- Ticket, operator, route and service details
- Date, time, photographs or video
- Operator complaint references
If it is not resolved
Escalate to: The operator's complaints office and the relevant municipal, provincial or national transport authority.
Your Complaintshub timeline and the organisation's replies can support the escalation.
How to make the complaint count
1. Set out the facts
Give dates, amounts, references and a short timeline. Separate what happened from what you assume.
2. Ask for a clear remedy
Explain whether you want a correction, refund, repair, explanation, restored service or another reasonable outcome.
3. Keep private details private
Do not put identity numbers, bank details, medical records or private contact details in the public summary.
4. Track the response
Use your account to see status changes and responses and to confirm whether the matter was resolved.
Supporting evidence remains protected. Publication follows the moderation policy, and formal rights and time limits continue to apply.