Common complaints
- A prolonged or repeated outage
- An account or meter is incorrect
- A token, connection or service request failed
Eskom and Electricity Supply Complaints in South Africa
Are you an Eskom customer with a billing error or a fault nobody fixes? Log it with Eskom, put it on the public record and learn when NERSA can help.
What this complaint route covers
Direct Eskom customers can complain about outages, meters, connections, accounts and prepaid-token problems. First complain directly to the organisation or public body, keep every reference number and state the fair outcome you want.
Evidence to prepare
- Account and meter number
- Fault and escalation references
- Payment proof, readings and photographs
If it is not resolved
Escalate to: Eskom's escalation process and NERSA where applicable.
Your Complaintshub timeline and the organisation's replies can support the escalation.
How to make the complaint count
1. Set out the facts
Give dates, amounts, references and a short timeline. Separate what happened from what you assume.
2. Ask for a clear remedy
Explain whether you want a correction, refund, repair, explanation, restored service or another reasonable outcome.
3. Keep private details private
Do not put identity numbers, bank details, medical records or private contact details in the public summary.
4. Track the response
Use your account to see status changes and responses and to confirm whether the matter was resolved.
Supporting evidence remains protected. Publication follows the moderation policy, and formal rights and time limits continue to apply.