Complaints covered
- Flight cancelled without refund
- Baggage lost or damaged
- Booking terms not honoured
Travel and airlines
Cancellations, refunds, baggage, bookings and travel-service disputes.
Evidence to prepare
- Booking confirmation
- Receipts and itinerary
- Carrier correspondence
Escalation route
Consumer Goods and Services Ombud or National Consumer Commission
First give the organisation or public body a reasonable opportunity to respond and retain every reference number.
Your public summary must not contain identity numbers, banking information, medical records or private contact details.
Upload supporting evidence through the protected complaint workflow after signing in.