Complaints covered
- Cancellation not processed
- Incorrect data or contract billing
- Repeated outage or poor service
Telecoms and internet
Contracts, billing, cancellations, coverage and service interruptions.
Evidence to prepare
- Contract and bills
- Fault references
- Coverage or outage records
Escalation route
ICASA
First give the organisation or public body a reasonable opportunity to respond and retain every reference number.
Your public summary must not contain identity numbers, banking information, medical records or private contact details.
Upload supporting evidence through the protected complaint workflow after signing in.