Complaints covered
- Refund remains outstanding
- Product is defective
- Order differs from description
Retail and online shopping
Refunds, faulty goods, warranties, orders and misleading descriptions.
Evidence to prepare
- Invoice and payment proof
- Photographs
- Return and correspondence history
Escalation route
Consumer Goods and Services Ombud
First give the organisation or public body a reasonable opportunity to respond and retain every reference number.
Your public summary must not contain identity numbers, banking information, medical records or private contact details.
Upload supporting evidence through the protected complaint workflow after signing in.