Complaints covered
- Vehicle defect after purchase
- Repair did not resolve the fault
- Warranty claim refused
Motor vehicles
Dealer sales, warranties, repairs and vehicle-service disputes.
Evidence to prepare
- Sale agreement and invoice
- Diagnostic and repair records
- Photographs and dealer messages
Escalation route
Motor Industry Ombudsman
First give the organisation or public body a reasonable opportunity to respond and retain every reference number.
Your public summary must not contain identity numbers, banking information, medical records or private contact details.
Upload supporting evidence through the protected complaint workflow after signing in.