Complaints covered
- Claim rejected or underpaid
- Unreasonable assessment delay
- Cancellation or premium dispute
Insurance
Rejected claims, delays, policy wording and premium disputes.
Evidence to prepare
- Policy schedule and wording
- Claim number and assessor report
- Correspondence and photographs
Escalation route
National Financial Ombud
First give the organisation or public body a reasonable opportunity to respond and retain every reference number.
Your public summary must not contain identity numbers, banking information, medical records or private contact details.
Upload supporting evidence through the protected complaint workflow after signing in.