Complaints covered
- Cancellation ignored
- Automatic renewal disputed
- Debit continues after termination
Gyms, subscriptions and contracts
Cancellation, renewal, debit orders and fixed-term contract disputes.
Evidence to prepare
- Signed agreement
- Cancellation notice
- Bank statement and correspondence
Escalation route
Consumer Goods and Services Ombud
First give the organisation or public body a reasonable opportunity to respond and retain every reference number.
Your public summary must not contain identity numbers, banking information, medical records or private contact details.
Upload supporting evidence through the protected complaint workflow after signing in.