Complaints covered
- Item arrived damaged
- Repeated repair failed
- Warranty or replacement refused
Furniture and appliances
Faulty products, delivery problems, repairs and warranty disputes.
Evidence to prepare
- Invoice and warranty
- Delivery or repair records
- Photographs
Escalation route
Consumer Goods and Services Ombud
First give the organisation or public body a reasonable opportunity to respond and retain every reference number.
Your public summary must not contain identity numbers, banking information, medical records or private contact details.
Upload supporting evidence through the protected complaint workflow after signing in.