Complaints covered
- Incorrect credit-bureau listing
- Disputed balance or collection fee
- Harassment or unlawful collection conduct
Credit and debt collection
Credit agreements, listings, collection conduct and affordability disputes.
Evidence to prepare
- Agreement and statements
- Credit report
- Collector correspondence
Escalation route
National Credit Regulator or Credit Ombud
First give the organisation or public body a reasonable opportunity to respond and retain every reference number.
Your public summary must not contain identity numbers, banking information, medical records or private contact details.
Upload supporting evidence through the protected complaint workflow after signing in.