Complaints covered
- Parcel marked delivered but missing
- Goods damaged in transit
- Delivery materially delayed
Courier and delivery
Lost, late, damaged or incorrectly recorded deliveries.
Evidence to prepare
- Tracking number
- Order confirmation
- Photographs and delivery messages
Escalation route
Consumer Goods and Services Ombud
First give the organisation or public body a reasonable opportunity to respond and retain every reference number.
Your public summary must not contain identity numbers, banking information, medical records or private contact details.
Upload supporting evidence through the protected complaint workflow after signing in.