Complaints covered
- Unauthorised debit orders
- Account or card access blocked
- Fees, transfers and refund disputes
Banking
Debit orders, fees, blocked accounts, credit records and payment disputes.
Evidence to prepare
- Statements and transaction dates
- Dispute or call-centre references
- Written response from the bank
Escalation route
National Financial Ombud
First give the organisation or public body a reasonable opportunity to respond and retain every reference number.
Your public summary must not contain identity numbers, banking information, medical records or private contact details.
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