Complaints covered
- Payment stopped or delayed
- Application declined
- Appeal not processed
SASSA and social grants
Grant applications, payments, suspensions and appeals.
Evidence to prepare
- Application or grant reference
- Payment history
- Decision and appeal documents
Escalation route
SASSA reconsideration/appeal channels or Public Protector
First give the organisation or public body a reasonable opportunity to respond and retain every reference number.
Your public summary must not contain identity numbers, banking information, medical records or private contact details.
Upload supporting evidence through the protected complaint workflow after signing in.