Complaints covered
- Refund delayed
- Assessment disputed
- eFiling or case unresolved
SARS and tax
Refunds, assessments, eFiling, objections and service complaints.
Evidence to prepare
- Tax reference and case number
- Assessment or statement
- Objection and correspondence
Escalation route
SARS Complaints Management Office then Tax Ombud
First give the organisation or public body a reasonable opportunity to respond and retain every reference number.
Your public summary must not contain identity numbers, banking information, medical records or private contact details.
Upload supporting evidence through the protected complaint workflow after signing in.