Complaints covered
- Service cancelled or repeatedly late
- Refund or ticket dispute
- Safety or accessibility complaint
Public transport
Train, bus and public-transport operator services.
Evidence to prepare
- Ticket and route details
- Date/time and photographs
- Operator references
Escalation route
Operator complaints office and relevant transport authority
First give the organisation or public body a reasonable opportunity to respond and retain every reference number.
Your public summary must not contain identity numbers, banking information, medical records or private contact details.
Upload supporting evidence through the protected complaint workflow after signing in.