Complaints covered
- Treatment or appointment delayed
- Records inaccessible
- Service or medicine complaint
Public hospitals and clinics
Waiting times, treatment, records, medicine and patient service.
Evidence to prepare
- Patient or facility reference
- Appointment and clinical records
- Complaint already lodged
Escalation route
Facility manager, provincial health department or Health Ombud
First give the organisation or public body a reasonable opportunity to respond and retain every reference number.
Your public summary must not contain identity numbers, banking information, medical records or private contact details.
Upload supporting evidence through the protected complaint workflow after signing in.