Complaints covered
- Estimated or incorrect account
- Water or electricity interruption
- Refuse, roads or streetlights unattended
Municipalities
Billing, water, electricity, refuse, roads and local-service complaints.
Evidence to prepare
- Municipal account number
- Meter readings and photographs
- Service-request references
Escalation route
Municipal complaints office, provincial authority or Public Protector as applicable
First give the organisation or public body a reasonable opportunity to respond and retain every reference number.
Your public summary must not contain identity numbers, banking information, medical records or private contact details.
Upload supporting evidence through the protected complaint workflow after signing in.