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Public-service complaints

Government and Public Services

Choose the responsible public service, prepare a clear record and route the matter through the correct accountability channel.

← All governmentPublic service workflow

Licensing and traffic

Licences, fines, roadworthy certificates and application delays.

Complaints covered

  • Licence renewal delayed
  • Incorrect traffic-fine record
  • Roadworthy process disputed

Evidence to prepare

  • Application or fine reference
  • Receipts
  • Notices and correspondence

Escalation route

Relevant licensing authority or provincial department

First give the organisation or public body a reasonable opportunity to respond and retain every reference number.

Your public summary must not contain identity numbers, banking information, medical records or private contact details.

Upload supporting evidence through the protected complaint workflow after signing in.