Complaints covered
- Application delayed
- Document contains an error
- Status cannot be obtained
Home Affairs
IDs, passports, certificates, permits and application delays.
Evidence to prepare
- Application receipt
- Reference number
- Follow-up correspondence
Escalation route
Department escalation channels or Public Protector
First give the organisation or public body a reasonable opportunity to respond and retain every reference number.
Your public summary must not contain identity numbers, banking information, medical records or private contact details.
Upload supporting evidence through the protected complaint workflow after signing in.