Complaints covered
- Prolonged outage
- Meter or account incorrect
- Token or connection failure
Eskom and electricity supply
Outages, meters, connections, accounts and prepaid-token problems.
Evidence to prepare
- Account/meter number
- Fault references
- Payment proof and photographs
Escalation route
Eskom escalation process or NERSA
First give the organisation or public body a reasonable opportunity to respond and retain every reference number.
Your public summary must not contain identity numbers, banking information, medical records or private contact details.
Upload supporting evidence through the protected complaint workflow after signing in.